Fulfillment Policy

TMJ AI Consulting, LLC
Effective Date: November 18, 2025

TMJ AI Consulting, LLC (“Company,” “we,” “our,” or “us”) is committed to delivering high-quality AI workflow systems, automation services, and strategic consulting to all clients. This Fulfillment Policy outlines how our services are delivered, what clients can expect after purchase, and the terms surrounding fulfillment timelines and communication.

By purchasing or engaging in our services, you agree to the fulfillment terms outlined below.

1. Service Overview

TMJ AI Consulting provides digital and consulting-based services including AI workflow system setup, automation development, performance-based services, and strategic advisory. All services are delivered remotely via online platforms, virtual meetings, and digital communication channels.

No physical products are shipped.

2. Service Delivery Process

A. After Checkout / Purchase

Clients will receive:

  • A confirmation email within 24 hours

  • A link to schedule an onboarding call

  • A welcome packet detailing next steps

  • Access to any required intake forms

B. Onboarding Timeline

Once the onboarding form and requested information are submitted, we begin the setup phase. Typical timelines:

  • System Setup: 10–21 business days

  • Automation Build-Out: 2–6 weeks depending on scope

  • Performance or Retainer Services: Ongoing monthly

  • Revenue Share Partnerships: Ongoing according to agreement

Timelines may vary depending on client responsiveness and complexity of systems.

C. Communication During Fulfillment

Clients receive:

  • Regular progress updates

  • Access to a dedicated communication channel (email or portal)

  • Scheduled strategy sessions and review calls

  • Reporting dashboards when included in the package

3. Client Responsibilities

To ensure proper fulfillment, clients must:

  • Complete required intake forms promptly

  • Provide accurate business information

  • Grant necessary access to tools (CRM, email, calendars, etc.)

  • Attend scheduled onboarding or review calls

  • Respond to communication within reasonable timeframes

Delays in client responsiveness may extend fulfillment timelines.

4. Revisions & Adjustments

Each service package includes a defined number of revisions or adjustments, depending on the scope. Any requests outside the agreed scope may require additional fees.

5. Delivery of Final Assets

Final deliverables—including automation systems, dashboards, workflows, integrations, or documentation—are considered fulfilled once:

  • The system is built

  • Testing is completed

  • Access is transferred to the client

  • A final walkthrough is conducted (or offered)

6. Ongoing Support

Clients under monthly retainer or performance-based agreements receive continued system support, optimization, and maintenance as defined in their contract.

Clients who purchase only the setup package may request paid ongoing support if desired.

7. Non-Delivery Circumstances

TMJ AI Consulting is not liable for delays caused by:

  • Client failing to provide required information

  • Third-party tools or platforms experiencing downtime

  • Payment not being completed

  • Missed or canceled client appointments

  • Changes in client business direction mid-project

We will always communicate proactively when delays occur.

8. Refund Policy

Because our services are digital, custom-built, and time-based, all sales are final and non-refundable.
If a client is unsatisfied, we will make reasonable efforts to address concerns within the scope of the agreement.

9. Contact for Support

If you have questions about your service delivery or fulfillment status, please contact us:

TMJ AI Consulting, LLC
2222 W. Grand River Ave Ste A, Okemos, MI 48864
248-562-2332
info@tmjaiconsulting.net
tmjaiconsulting.net